We respect your right to privacy online and this policy explains how we collect and treat any information you give us. Usage of our website constitutes acceptance of these policies. You may change your mind at any time and request that we remove any information collected from your visit to our website.
Our policy covers
- Why we value your privacy
- How we collect information
- What information we hold
- Where we store your information
- What we use your information for
- Who’s responsible for your information at our company
- Who has access to information about you
- The steps we take to keep your information private
- How to complain
- Changes to the policy
Why we value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organizations keep on file, so we ask for only the bare minimum in order to process your request and serve our legitimate business needs. We will never use your personal information for any reason other than for the purpose you gave it to us, and we will not share it with anyone unless we’re required to by law.
How we collect information
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your inquiries or request for quotation. We may need specific location information such as a site address if you are requesting quotation on a job, or shipping of materials. We may need additional credit information if you are requesting Net Terms or credit on goods/services from our company. These credit details may be utilized to run a credit check with one of the national credit reporting agencies prior to offering you credit or Net Terms payment options.
Our website does utilize cookies and scripts to deliver relevant information to your browser, as well as to help us monitor fraudulent activity, connection details, advertising effectiveness and proper operation of our website. As with nearly all websites, your IP address, client id, connection time, referral link, session duration, and other non-personally identifiable information will be logged by the web server. No data that is shared by you, or collected via this website, is sold to 3rd Parties or utilized to send Unsolicited Emails. We do not like spam, and do not participate in UCE activities.
You may request to be added to our marketing database by submitting your email address via our contact page. We may prompt you to “Opt in” to our company newsletters, announcements, or direct mail pieces, and you will always have the ability to “Opt out” by clicking the unsubscribe link in one of our emails, or by emailing email@example.com to request removal. From time to time we may use analytics to help with focusing our advertisement spending and deliver relevant information to consumers most likely to be interested in our services.
We collect your email address when you sign up for one of our newsletters.
We ask for your account and contact information when you buy something from us.
Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.
What information we hold
- When you contact us by email or through our website, we collect your name, email address, phone number, and your company name, if you’ve given us that.
- If you sign up for a newsletter, we only collect your email address.
- When you buy something from us, we collect your name, email address, phone number, and a delivery address.
- If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.
- Credit card purchases over the phone are entered directly into our credit card terminal and card information is not stored on the premises.
Where we store your information
When you contact us by email or through our website, we store your your information in our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address in our email marketing platform. When you buy something, your information is stored in our billing system, and if you pay with a credit card the transaction is processed and stored in our payment processor’s system.
What we use your information for
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.
Who’s responsible for your information at our company
Our CFO is responsible for the security of your information. You can contact them via our contact form HERE , if you have any concerns about the information we store.
Who has access to information about you
When we store information in our own systems, access is limited to only the people who need to have access. Our management team has the ability to request everything you’ve provided to us, while individual employees can only access what they need to perform their job. We do not sell your personal information to 3rd parties, and our partners are required to safeguard any information entrusted to them in order to conduct legitimate business with you.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it. If an employee leaves our company, their access to your information is immediately revoked.
The computers we use are all password protected and ask for authentication whenever they’re started or after a predefined period of inactivity. All data management systems require authentication before access is granted. When transmitted across the Internet, your information is encrypted while in transit, with the exception of email which may or may not be encrypted in transit, depending on your mail provider’s server configuration.
How to complain
We take complaints very seriously. If you have any concerns regarding the way we handle your privacy, please utilize our contact form HERE .
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.